I once led a meeting between a teacher and two parents whose child was struggling socially. Everyone arrived tense - shoulders tight, folders in hand, bracing for what might unfold.
Wanting to keep things “on track,” I outlined the agenda, the data, and the plan for addressing behavior concerns. I talked a lot. The structure was airtight. And yet… halfway through, I noticed the energy draining from the room.
The teacher’s voice softened, the parents stopped taking notes, and the air felt heavy.
Something in me said, Stop leading the meeting. Start leading the people.
So, I paused, closed the notebook, and asked, “What do you think might benefit your child to have more success with peers?”
That question changed everything. The parents leaned in, and the teacher relaxed. The conversation moved from defending positions to designing possibilities. We began to see the child not as a problem to be fixed, but as a person to be understood.
What I learned that day still shapes how I coach leaders:
When we over-structure, we squeeze out safety. When we loosen too much, we create confusion. And in the space between control and chaos, trust grows.
It’s where curiosity breathes, voices emerge, and people feel seen.
📌 Thought Spark:
Safety isn’t built through control. It’s built through clarity, curiosity, and shared ownership.
For your next tense meeting, design less and listen more.
Replace “Here’s our plan” with a question like: “What opportunity do you see?”
Where might your need for structure be keeping your team or your relationships from breathing a little?